Several years ago, I had the fantastic opportunity to attend the Harvard Advanced Management Program. If you don’t know about AMP, it’s an 8-week resident program in Boston. During those weeks, I joined leaders from more than 40 countries to examine and learn from over 100 business cases. It was a fantastic experience! One of my favorite topics was business turnarounds.
Category: Change Management
One of the things I’ve noticed over the years is that the best leaders know how to close the sale – they are able to move people to action. It seems like the “action” is almost always preceded by a call to action. How good are you at this critical part of leadership?
How do you keep score? How does your team keep score? What does a win look like? Are these questions you immediately have an answer for, or do they make you stop and think? Do you have an answer at all? I believe this is one of the most critical factors in human engagement. I think it’s true at home, at work and even where we play.
Categories
I Have Found the Enemy…
Do you know how this statement routinely ends? I have found the enemy… and it is me! In my last post, I talked about 3 Steps to Real Change. These steps work under one condition – the leader has to not only lead the charge, he or she must model the change.
In my new role at Chick-fil-A, someone asked me if my team was going to help the organization with change management? I wasn’t quite sure how to answer that question. We’ll certainly help the organization plan for the future and this will undoubtedly require change; but, I don’t want to mislead anyone – I don’t think change management can be outsourced. Creating change is at the heart of every leader’s role.
Categories
Event vs. Process?
I just returned from our annual meeting – imagine almost 4000 chicken people in one place. It was great! This is an event that Chick-fil-A, Inc. has hosted for over 40 years. Sometimes, people ask me, “Why would an organization want to get all their key leaders together on a regular basis?”