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Character Leadership

What’s Your Picture of Leadership?

I just returned from an amazing trip to Antarctica – I had the opportunity to see something I’ve been talking about for almost a decade. I’ve asked leaders around the world to think about what leadership really looks like. Have you ever thought about it? What does leadership look like?

If you had to draw a picture, what would you draw?  Over the years, I’ve found this to be a powerful exercise – when faced with a problem, challenge or opportunity, I often try to represent it in a picture.  I’m no artist, but it almost always helps me clarify my thinking.
When Chick-fil-A was working to accelerate our process for leadership development, one of the conclusions we reached was that a picture would be helpful.  The image you see is a very nice rendition of the very crude drawing we created.  We think an iceberg is the perfect picture of leadership.
Like an iceberg, there are two fundamental parts to leadership: that which is easily seen – above the waterline and that which is more difficult to see – those qualities below the waterline.  If you follow the metaphor with me, we believe the part above the water represents the skills of the leader; the part under the water line represents the character of the leader.  Both are critical to be an effective leader… and yes, like an iceberg – 90% is below the waterline.
Some say that leadership is all about character, I disagree.  Think about someone you know with impeccable character that couldn’t lead themselves out of a room.  In their case, the inability to lead has nothing to do with character –it is clearly a skill deficit.  Flip the coin over and the opposite is also true.  Some believe that leadership rises or falls exclusively on skills.  Leadership certainly requires more than skills.  Think of someone you know who has the skills of leadership that you would not want to follow.  Why not?  I’m guessing your hesitancy can be traced to concerns about their character.
Character and skills – any picture of leadership that fails to include both may leave you cold.

13 replies on “What’s Your Picture of Leadership?”

Congratulations on the site launch. It looks amazing! I’m thrilled that leaders everywhere will now be able to access the incredible wealth of knowledge and experience that you possess. I’m excited to be on this servant leadership journey with you! Thanks for the iceberg illustration… what a powerful picture of leadership.

Well said Mark. I agree that leadership is not a simple thing. It’s a complex thing with many parts; a fact which should not only make us think more deeply on the subject but call us to humble ourselves and work to be better at it all the time.

Mark- Thanks for sharing your perspective on this with the world. It is an insight that continues to be proven true again and again. Businesses rise and fall on the character and skills of the leaders they have–you have to pay attention to both to grow your business and the talent within it.

Great article. I’m looking forward to getting some regular infusions of Mark Miller wisdom into my leadership through the blog.

It’s neat how your recent trip to Antartica helps bring this to life in a new way. I know that with so many recent business failures, if you look closely at the facts, you will find character and integrity issues with the leadership. Like Peter Drucker said, “the quality of character doesn’t make a leader, but the lack of it flaws the entire process”.

Great job on your first post Mark. Welcome to the blogosphere. I look forward to learning from you on this site.

It’s always a pleasure to hear your voice. Thanks for using this media to articulate fresh messages. Looking forward to your perspectives.

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