Recognize and reward the behaviors you want to see repeated. This is a universal and timeless principle of leadership. Professor Michael LeBoeuf called it the “greatest management principle.” Maybe, maybe not, however it is an extremely powerful idea. Therefore, none of us were shocked when we discovered it as one of the best practices of High Performance Organizations. If you want to change a culture quickly, here’s how we say it… Honor Values in Action.
Tag: Behavior
I remember a leadership challenge I faced years ago. We had a goal to be ranked #1 by our customers in 25 markets around the country. We had been pursuing this for several years and we knew we were close. When we received our scorecard, we had met our goal in 23 of the 25 markets. The two markets in which we were lagging were my accountability.